Privacy policy

Privacy & Cookie Policy

1. Introduction

PD Europe LDA values your privacy and is committed to protecting your personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable data protection laws.

This Privacy & Cookie Policy explains how we collect, use, store and protect personal data when you access or use our website and services.

2. Data Controller

The data controller responsible for the processing of personal data is:

PD Europe LDA
Rua Ester de Bettencourt Duarte
2625-095 Vila Franca de Xira
Portugal

VAT number: 518103196
Email: hello@pavilion-europe.com

3. Personal Data We Collect

Depending on how you interact with our website, we may collect the following categories of personal data:

Identification and contact details (such as name, email address, billing and shipping address);
Order and transaction information;
Communications you send us (for example via email or contact forms);
Technical and usage data (such as IP address, browser type, device information and usage data), including data collected through cookies, subject to your consent where required.

We do not intentionally collect special categories of personal data.

4. Purposes of Processing

Personal data is processed for the following purposes:

To process and fulfil orders and manage payments;
To provide customer support and respond to enquiries;
To communicate with you regarding your purchases or account;
To improve our website, services and user experience;
To send marketing communications, where you have given your consent;
To comply with legal and regulatory obligations.

5. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

Your consent;
The performance of a contract or pre-contractual steps;
Compliance with legal obligations;
Our legitimate interests, such as improving our services, ensuring website security and preventing fraud.

6. Sharing of Personal Data

We may share personal data with trusted third-party service providers acting on our behalf, such as:

E-commerce and hosting service providers;
Payment service providers;
Logistics and delivery partners;
Analytics and marketing service providers.

Our online store is hosted on the Shopify e-commerce platform. Shopify acts as a data processor on our behalf and processes personal data in accordance with its data processing agreements and applicable GDPR requirements.

Where personal data is transferred outside the European Economic Area, appropriate safeguards are applied in accordance with GDPR requirements.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy or to comply with applicable legal obligations.

8. Your Rights

Under the GDPR, you have the right to:

Access your personal data;
Request rectification of inaccurate or incomplete data;
Request erasure of your personal data;
Restrict or object to certain processing activities;
Request data portability;
Withdraw consent at any time, where processing is based on consent.

To exercise your rights, please contact us at hello@pavilion-europe.com.

9. Cookies

9.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. Cookies allow the website to recognise your device and remember certain information about your preferences or actions.

9.2 Types of Cookies We Use

Strictly Necessary Cookies
These cookies are essential for the operation and security of the website and cannot be disabled.

Functional Cookies
These cookies allow the website to remember your preferences, such as language or region.

Analytics Cookies
With your consent, these cookies help us understand how visitors interact with our website so we can improve its performance and usability.

Marketing Cookies
With your consent, these cookies may be used to display relevant marketing content or advertisements.

9.3 Managing Cookie Preferences

When you first visit our website, you are presented with a cookie banner allowing you to accept or reject non-essential cookies.

You can manage or withdraw your cookie preferences at any time through the cookie settings available on our website or by adjusting your browser settings.

Please note that disabling certain cookies may affect the functionality of the website.

10. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be published on this page.

Last updated: January 2026