Privacy Policy

1. Introduction

PD Europe LDA values your privacy and is committed to protecting your personal data in accordance with the EU General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website and services.

2. Data Controller

The data controller responsible for the processing of your personal data is:

PD Europe LDA
Rua Ester de Bettencourt Duarte
2625-095 Vila Franca de Xira
Portugal
VAT number: 518103196
Email: hello@pavilion-europe.com

3. Personal Data We Collect

Depending on how you interact with our website, we may collect the following categories of personal data:

Identification and contact details (such as name, email address, billing and shipping address).
Order and transaction information.
Communications you send us (for example, via email or contact forms).
Technical and usage data (such as IP address, browser type, device information and usage data), including data collected through cookies, subject to your consent where required.

We do not intentionally collect special categories of personal data.

4. Purposes of Processing

We process personal data for the following purposes:

To process and fulfil orders and manage payments.
To provide customer support and respond to inquiries.
To communicate with you regarding your purchases or account.
To improve our website, services and user experience.
To send marketing communications, where you have given your consent.
To comply with legal and regulatory obligations.

5. Legal Basis for Processing

Personal data is processed based on one or more of the following legal grounds:

Your consent.
The performance of a contract or pre-contractual steps.
Compliance with legal obligations.
Our legitimate interests, such as improving our services, preventing fraud and ensuring website security.

6. Sharing of Personal Data

We may share your personal data with trusted third-party service providers acting on our behalf, such as:

E-commerce and hosting service providers.
Payment service providers.
Logistics and delivery partners.
Analytics and marketing service providers.

Our online store is hosted on the Shopify e-commerce platform. Shopify acts as a data processor on our behalf and processes personal data in accordance with its data processing agreements and applicable GDPR requirements.

Where personal data is transferred outside the European Economic Area, appropriate safeguards are applied in accordance with GDPR requirements.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with applicable legal obligations.

8. Your Rights

Under the GDPR, you have the right to:

Access your personal data.
Request rectification of inaccurate or incomplete data.
Request erasure of your personal data.
Restrict or object to certain processing activities.
Request data portability.
Withdraw consent at any time, where processing is based on consent.

To exercise your rights, please contact us at hello@pavilion-europe.com.

9. Cookies

We use cookies and similar technologies to ensure the proper functioning of our website and, with your consent, for analytics and marketing purposes.
For detailed information, please refer to our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Last updated: January 2026